ASDA

 The client: Asda is a British supermarket chain founded in 1949 with over 300 supermarkets, George stores, petrol stations and other outlets across the UK. We worked with Asda through City FM.

The challenge: The chain, through Cities Facilities Management needed a company to handle all their maintenance issues from inspections to minor and major faults across their busy estates, many of which are open to customers 24 hours a day. They needed a company to deliver anything required across multiple disciplines from groundwork repairs to plumbing, carpentry, ironmongering and painting and decorating.

The solution: We appointed expert teams with team leaders alongside a dedicated member of our maintenance admin team to manage and coordinate all work. We set up systems allowing jobs to be logged quickly and easily and managed and tracked effectively as part of the annual maintenance scheme.

The benefits we bring: Our team is highly skilled across multiple disciplines giving us the flexibility to respond to and deliver any maintenance job. Our coordination and adherence to the highest safety standards means we can carry out repairs and maintenance while stores are open with hundreds of shoppers in store or using the car parks. Our knowledge of the estates means we can identify any business critical faults, potential hazards or health and safety issues before they become an operational issues thereby delivering value for money and business continuity for the company.

Geoff Marsden - City FM, Head of Commercial: “Sterling have been providing key critical services for City FM on our national ASDA contract for over 15 years. In the last 7 of those years, in particular, Sterling has been our senior alliance partner.....if their work, pricing and Health & Safety were not of the highest standards that we demand, then they would simply not be used. But in 15 years, Sterling has never failed City FM or ASDA."